Terms of Business...
Maintenance clean
We work to a 6 weekly schedule (alternative schedules are available for commercial customers). The price initially quoted is for a 6 weekly maintenance cleaning schedule. We do, however, ask for some flexibility from time to time on either side of our schedule. This could be due to weather, staff holidays, or matters that are out of our control.
Text Reminder
We will text message the day before each clean, letting you know that we will be walking around your property. Also included in the text message will be a friendly reminder to ensure access is made available for us to clean your home. A mobile number is required for this service.
Access to your Property
Should we be unable to access any part of your property due to locked gates, we will only clean the accessible areas. You will still be charged at your regular price. Please appreciate that we have a busy, well-planned work schedule to adhere to. Therefore, we may not be able to return to clean the restricted area until the next scheduled clean date. To avoid this, please ensure safe access is available on the day of the clean.
Doggy Poop
If, while walking around your property, we find ourselves surrounded by your friendly and lovable doggy poop. The operator will decide to either continue with the clean or not clean areas, where there is the chance for the operator to either step in the poop or for the hose to end up in the poop. The price for the cleaning will still be charged at the regular price. Please, please pick up poop.
Pure Water
Here at Silver Shine Window Cleaning, we use the latest in window cleaning technology. Our high and low reach water-fed pole system uses pure water to clean and wash your windows. The pure water is filtered in our very own water purification station. This pure water leaves your windows spot-free with a silver shine.
Weather Conditions
Staff at Silver Shine Window Cleaning will provide a reliable and regular service and will therefore clean your windows in most weather conditions. This is our commitment to you. Our high and low reach water-fed pole system works exceptionally well in all weather conditions, thus providing a quality finish. So please don’t worry if you see us working in light rain. (Note: Rainwater is also pure water.) If the weather conditions are extreme, which could potentially have a health and safety risk or negative result to your clean, we will aim to reschedule the clean.
Missed Cleans
We appreciate that from time to time, due to holidays or having some work done on your home, you will ask for your windows not to be cleaned. If this is requested due to being on holiday, we will only clean the front and all accessible windows; this will be at a reduced price accordingly. However, if two or more cleans are missed back-to-back for whatever reason, we will have to charge a little extra. I’m sure you will appreciate that this is not in line with the agreed scheduled maintenance, cleaning, and our service will take a little longer to use more resources. If Silver Shine Window Cleaning feel that, due to several missed cleans on and off throughout the year, it is not working for us, you will be informed that we will no longer be cleaning your home. Please be mindful that this financial hit affects our business. We are a reliable business and enjoy a good working relationship with reliable customers, where we are mutually beneficial.
Price Increase
To keep up with inflation set by the Central Government, our prices are reviewed every year; therefore, a price increase may happen every 1 or 2 years. Here at Silver Shine Window Cleaning, we aim to be fair and competitive with all our prices.
Payment
We would appreciate payment being made once we have cleaned your home. If payment has not been made within one week, a friendly reminder will be sent to you via text. If there are two service payments outstanding, we will suspend your cleaning schedule until both payments have been made. When paying by Bankers Automatic Clearing System (BACS), please use the first line of your address as a reference.
Outstanding Payment
If payment and contact have not been made after two cleans, we first attempt to contact customers by text or by calling the number provided. Failing this on our next visit to your home, we will leave a letter asking for payment and contact to be made (Note: No cleaning will happen at this stage). If payment and contact have still not been made, we are left no alternative but to pass this debt onto a ‘Debt Recovery Agency’ based in Birmingham. We will only use this as a last resort if a suitable arrangement cannot be agreed upon by both parties for payment to be made. Please understand that the Debt Recovery Agency will also ADD on their costs to the debt.
Health & Safety
We are proud to say that we are an Institute of Occupational Safety & Health (IOSH) accredited in Health & Safety for Managers. This enables us to risk assess all our work, keeping us and our customers safe.
General Data Protection Regulations (GDPR)
Silver Shine Window Cleaning is fully compliant with the Government regulations surrounding GDPR.
Complaints
We aim to provide all our customers with the best possible service. All our work is 100% guaranteed. If, for any reason, you are not happy with the quality of your clean, don't hesitate to get in touch with us within 24 hours, and we will endeavour to return to re-clean the affected area without charge. Please note that complaints after 24 hours will not be re-cleaned. 07771 773666 or silvershinewindowcleaning@gmail.com
Insurance
Silver Shine Window Cleaning is fully insured with Public Liability cover, which is covered by a specialist insurance company for commercial and residential window cleaning companies. Please note that Silver Shine Windows Cleaning will not be held responsible for any damage done to your property or premises before our cleaning. We will inform you, where possible, of such damage before our work commences.
Ending of Service
Please inform any member of staff that you wish to end our services with you.
